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Decision details from the source listing
2-5 years stated
Associate degree or equivalent experience; field service or military experience preferred, Preferred fields of study include electronics, engineering, physics, chemistry, or a related technical field
fixed
Standard Monday-Friday schedule
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What this posting tells you
Remote field service role supporting molecular and other analytical instruments. Responsibilities include installation, maintenance, troubleshooting, repair, customer training, and service documentation. Requires daily territory travel and up to 50% overnight travel. Hands-on service experience is described as 2 years optionally, with 3–5 years preferred.
Customer success, Healthcare admin, Software, Customer support
United States
Timezone overlap is not stated.
Mid-level (Engineer II) · full_time
- Required timezone overlap is not stated
- Compensation is not listed
Customer success hiring on WFH.team
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Explore the remote job marketField Service Engineer II (Molecular) at 43-1992201 Thermo Electron North America LLC
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION
As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.
Requirements
- Associates Degree or equivalent experience with field service preferred or Military experience. Optionally 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments.
- 3-5 years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation
- Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
- Additional relevant certifications are advantageous
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Hands-on experience with Molecular instrumentation (FTIR, Raman, UV-Vis) preferred
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office suite and service management software
- Valid driver's license and ability to travel on a daily basis within assigned territory and up to 50% overnight.
- Physical ability to lift up to 50 lbs and work in various laboratory environments
- Proficiency in English required; additional languages beneficial
- Strong problem-solving abilities and capacity to work independently
- Adherence to safety protocols and quality standards
- Ability to respond to customer needs with short notice
- Ability to effectively train and support customers on equipment operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated success in meeting customer satisfaction goals
Working remotely at 43-1992201 Thermo Electron North America LLC
43-1992201 Thermo Electron North America LLC is hiring for 2 active remote roles, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
Remote hiring signal is inferred from active confirmed-remote job listings.