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Decision details from the source listing
fixed
Day shifts are 8 hours scheduled between 6:00 AM and 9:00 PM, or fixed night shifts; rotating shifts, weekends, and public holidays may be required.
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What this posting tells you
Sutherland is hiring an English C1+ Airline Customer Support Specialist for fully remote work within Bulgaria, with occasional office visits for company events. The permanent role supports airline customers by phone and chat. Shifts may be day or fixed night shifts and can include weekends and public holidays. Previous customer service experience and airline reservation-system familiarity are advantages, not requirements.
Customer support
Bulgaria
Timezone overlap is not stated.
Not specified · Permanent employment contract
- Required timezone overlap is not stated
- Compensation is not listed
Customer support hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketAirline Customer Support Specialist with English | Remote within Bulgaria at Sutherland
Turn your passion for travel into a career with Sutherland!
Join our team and support customers of one of the world’s leading airlines with their travel arrangements. Work remotely from Bulgaria, develop your skills, and build a long-term career in an international environment.
Key Details About the Position
- Working hours
- Day shifts only: 8 hours shifts scheduled between 6:00 AM and 9:00 PM, or
- Night shifts only: Fixed night shifts, such as 6:00 PM–2:00 AM, 7:00 PM–3:00 AM, or 11:00 PM–7:00 AM.
- Work arrangement: Fully remote within Bulgaria, with occasional office visits required for specific company events or activities.
- Communication channels: Phone and chat.
- Contract type: Permanent employment contract.
- Language requirement: English – C1 level or higher.
What will your responsibilities be?
- Assist airline customers via phone and chat with questions and requests related to their travel arrangements.
- Provide professional, customer-focused support and help resolve issues efficiently.
- Follow established procedures and quality standards.
- Document customer interactions and work with different systems and tools.
- Collaborate with your team to deliver an excellent customer experience.
What are we looking for?
- English proficiency at C1 level or higher.
- Excellent communication and problem-solving skills.
- A customer-focused attitude and attention to detail.
- Ability to work independently in a remote environment.
- Flexibility to work rotating shifts, weekends, and public holidays.
- Previous customer service experience is an advantage.
- Familiarity with airline reservation systems is an advantage, but not a requirement.
What do we offer?
- Fully remote work from anywhere in Bulgaria.
- Permanent employment contract.
- 21 days of paid annual leave.
- Health and life insurance.
- Food vouchers.
- Paid training and ongoing support.
- Additional bonus opportunities.
- Career development opportunities and a supportive, multicultural team.
Ready for take-off?
Join Sutherland Bulgaria and help deliver outstanding customer experiences in the airline industry.
Apply today and take the next step in your career
Working remotely at Sutherland
Sutherland Global Services is an experience-led digital transformation company, providing business process and technology management services. They combine human-centered design with AI, analytics, and automation to help clients improve customer experiences and operational efficiency.
- Headquarters
- United States
- Team size
- 5000+
- Founded
- 1986
Remote hiring signal is inferred from active confirmed-remote job listings.
Review current openings on Sutherland's official careers page before applying.