Strategic Operations Principal - Evernorth Health Services - Remote

Position Summary

The Strategic Operations Principal leads strategic planning, business execution, and cross-functional initiatives across MD Live & Pharmacy Advancement. This role translates business priorities into actionable plans, drives alignment and accountability across a complex portfolio, and accelerates execution of critical initiatives spanning virtual care, digital health, AI-enabled innovation, product strategy, and pharmacy transformation.

Working across Pharmacy & Care Delivery, Technology, Product, Clinical Operations, Finance, Strategy, and Growth organizations, this role drives alignment on priorities, facilitates critical business decisions, establishes effective operating mechanisms, and ensures execution of key business objectives.

The successful candidate brings strong business acumen, executive presence, strategic thinking, and the ability to influence and drive results across a complex, highly matrixed environment.

Key Responsibilities

Strategic Planning & Business Execution

• Lead development of strategic plans, business priorities, investment recommendations, and executive decision frameworks.
• Translate strategic priorities into actionable plans, milestones, and measurable outcomes.
• Assess market trends, business opportunities, risks, and competitive dynamics to inform strategic direction.
• Drive high-priority initiatives that improve business performance, customer outcomes, and organizational effectiveness.
• Partner with the VP and leadership team to advance strategic, operational, and organizational priorities.

Leadership Team Effectiveness & Operating Management

• Establish leadership team operating rhythms, governance processes, and performance management practices.
• Drive alignment and execution across MD Live and Pharmacy Advancement leadership teams.
• Facilitate executive decision-making by translating complex issues into actionable insights and recommendations.
• Lead business planning, leadership forums, action tracking, and accountability processes.
• Ensure visibility to key priorities, dependencies, risks, and commitments across the portfolio.

Transformation & Enterprise Initiatives

• Lead cross-functional initiatives supporting business transformation, innovation, and operating model evolution.
• Partner with Product, Technology, Clinical, and Operations leaders to advance digital health, AI, and pharmacy transformation priorities.
• Identify opportunities to simplify processes, improve scalability, and increase organizational effectiveness.
• Support change management efforts that accelerate adoption and business results.

Cross-Enterprise Influence & Collaboration

• Build strong partnerships across Evernorth and The Cigna Group to align priorities and drive outcomes.
• Lead highly visible initiatives requiring coordination across multiple executive stakeholders.
• Foster collaboration across Strategy, Finance, Product, Technology, Clinical, Operations, Human Resources, and Growth organizations.
• Navigate organizational complexity and competing priorities to accelerate decisions and business execution.

Executive Communications, Governance & Strategic Initiatives

• Develop executive presentations, communications, business cases, and board-level materials.
• Enable effective leadership reviews, strategic discussions, and executive forums through clear insights, recommendations, and decision support.
• Monitor business performance, strategic initiatives, risks, and key commitments through effective governance processes.
• Lead special projects, organizational assessments, and sensitive initiatives requiring executive judgment and discretion.

Qualifications

Required

• Bachelor's degree or equivalent experience.
• 10+ years of experience in strategy, operations, consulting, healthcare, digital health, pharmacy, technology, or related fields.
• Experience partnering directly with senior executives and influencing strategic decisions.
• Proven success leading enterprise initiatives in highly matrixed organizations.
• Strong business planning, problem-solving, and analytical capabilities.
• Exceptional executive communication, presentation, and facilitation skills.
• Demonstrated ability to influence without direct authority and drive results across diverse stakeholder groups.
• Ability to manage ambiguity and thrive in a fast-paced, transformational environment.

Preferred

• Experience in healthcare, virtual care, digital health, pharmacy services, or healthcare technology.
• Consulting or corporate strategy experience.
• Experience partnering with C-suite executives, presidents, or general managers.
• Experience leading enterprise transformation, operating model redesign, or organizational change initiatives.
• Knowledge of digital health, AI-enabled innovation, virtual care delivery, and pharmacy ecosystems.
• MBA or advanced degree.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.