Product Director - Retail and Enterprise Solutions

Overview

The Product Director will drive and own product management functions and the commercialization of products to our partners, working with our internal groups in marketing, sales, and operations.

This individual will have responsibility and leadership for commercial presentation material for existing retail solutions. This role will work with the product team to deliver innovation and revenue growth for new elements of Cotiviti's retail payment accuracy portfolio, including direct ownership of one or more retail products.

Reporting to the SVP of Retail, this individual will have ownership and accountability for new product features and functions, packaging, and market launch for new and existing Cotiviti retail payment accuracy solution areas. The successful candidate will demonstrate a unique blend of leadership, product and market domain expertise in the retail payment accuracy space. A customer focus is required, supported by executive presentation skills, emotional intelligence, financial acumen, and creativity.

Responsibilities

• Vision: Leverage his/her subject matter expertise to provide input into Cotiviti's strategic plan for our auditing solutions, both internal- and external-facing; collaborate with leadership to develop and track financial and non-financial success measurements. Be an evangelist for the Voice of the Customer in product management; ensure the product strategy is aligned with corporate goals, leverages market insights, and fosters cross-functional collaboration, all while focusing on customer satisfaction and competitive positioning.
• Strategy: Develop and maintain a comprehensive product roadmap that outlines the vision, direction, priorities, and progress of the product over time. Drive direction for product management across Cotiviti's full portfolio of prevention and recovery audit solutions; be responsible for ensuring appropriate prioritization of candidate product and service investments. Make strategic product recommendations, including decisions to build, buy, partner, or acquire.
• Define Product Solutions: Conduct product research to further understand the solution profile and market requirements. Understand the competitive market and assess gaps in our offerings. Collaborate across workstreams to develop business cases and ROI models for new solutions and features that will excel in the commercial market.
• Product Manager Attributes: Develop market and business requirements for acceptance into the baseline product, as well as maintain detailed user personas and scenarios; maintain a groomed backlog and detailed requirement documents. Provide solution guidance and support for other departments, including but not limited to Engineering, Operations, Technical Writing, IT/Release, and Training, as well as sales support when appropriate.
• Prioritization: Assist in driving the strategic direction of products through prioritization based on sound business cases and a thorough understanding of market/customer needs and direct interaction and feedback with clients. Work closely with engineering teams to ensure market and customer needs are fully understood.
• Voice of Customer: Conduct market interviews, attend customer calls, and support the Product Advisory Board to gather market-driven problems and solutions. Attend all required meetings with engineering teams (e.g., sprint planning, grooming, sprint review, etc.) to ensure that market and customer needs are fully understood by all product development stakeholders and final user story outputs meet customer requirements.
• Coaching: Be a champion for the discipline of product management practices, ensuring that teams have essential tools, processes, and skill sets to build out product and service roadmaps that align with Cotiviti's strategic and operational plans.
• Quality: Work closely with technology, operations, and senior leadership to ensure releases are of the highest quality and that his/her team can demonstrate progress against quality goals through clear metrics.
• Communications: Provide product input to internal and external communications, release notes, documentation, training, and implementation collateral. Provide guidance and support for New Products, Account Management, and Client Services.
• Collaboration: Promote a professional model that encourages collaboration across many teams (engineering, client management, operations, marketing, etc.) in the development and alignment of the product and its future direction.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

Qualifications

• Bachelor's degree in Business or Finance, or an equivalent combination of experience and education.
• 12+ years of product management experience conceiving, socializing, creating, and delivering products or solutions. Equivalent experience with software and product development lifecycles will be considered.
• 5 years of experience in Procure-to-Pay or payment accuracy solutions in the retail industry or an equivalent industry.
• Strong ability to provide and coordinate subject matter expertise to establish product direction and roadmaps, both internally and externally with clients.
• Ability to work in a matrix organization to set and drive a strategic vision.
• Ability to influence other departments to ensure deliverables are accomplished.
• Must be self-motivated and passionate about creating application and workflow solutions for diverse and challenging problems.
• Excellent written and verbal communication skills; experience communicating with individuals of all backgrounds and areas of expertise.
• Experience managing projects with an eye toward budget and timeline constraints, with a results orientation.
• Team player with strong communication, motivational, and mentoring skills.

Cognitive / Mental Requirements

• Strong presentation and customer (internal/external) engagement skills.
• Strategic thinker with the ability to identify novel product opportunities and the problem-solving and implementation skills to operationalize them.
• Strong project management, interpersonal, communication, negotiation, and problem-solving skills.
• Communicating with others to exchange information.
• Problem-solving and thinking critically.

Physical Requirements and Working Conditions

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• Must be able to provide a dedicated, secure work area.
• Travel: at least 10% of the time

Base compensation ranges from $165,000 to $185,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for a discretionary bonus.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of posting: 11/10/2026

Applications are assessed on a rolling basis. We anticipate that the application window will close on 1/10/2027, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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