Community Moderator - Wisdo (1099)

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for a Community Moderator to join our team at Wisdo as an Independent Contractor (1099). The Community Moderator will help maintain safe, supportive, and inclusive spaces within the Wisdo Health communities. This role focuses on reviewing community content and user profiles, identifying safety concerns, and taking action according to established protocols. The ideal candidate is detail-oriented, comfortable working independently, and committed to helping members feel safe and supported.

This is a remote position based in the United States. Talkspace Headquarters is located in NYC.

What you’ll do

• Review community content and user profiles using Wisdo’s moderation tools to identify potential safety concerns and Code of Conduct violations.
• Take appropriate action on safety violations according to Wisdo’s established policies and procedures.
• Ensure community posts, responses, and user profiles align with Wisdo’s Code of Conduct.
• Model and promote supportive, respectful, and inclusive behavior within the community.
• Identify and escalate safety concerns according to established safety escalation policies.
• Provide appropriate crisis resources to members experiencing a crisis, following Wisdo’s safety protocols.
• Maintain consistent safety standards across community spaces and document or report incidents as required.

About You

• Experience in online community moderation, content moderation, customer support, or a related role.
• Strong written communication skills and attention to detail.
• Ability to recognize potentially unsafe content and follow established safety protocols.
• Comfortable working in online mental health and peer support environments in a non-clinical capacity.
• Sound judgment and the ability to handle sensitive situations with care and professionalism.
• Self-directed and comfortable working independently in a remote environment.
• Must reside in the United States.
• Must have reliable internet access and personal laptop or desktop computer.
• Availability to work Saturday through Tuesday, 8:00 PM–2:00 AM EST.

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The hourly rate for this role is $15 an hour. Estimated 24 hours per week, Saturday through Tuesday, 8:00 PM–2:00 AM EST.

About Wisdo

Wisdo is an evidence-based peer support and social health platform designed to reduce the devastating consequences of loneliness and social isolation on mental health outcomes, engagement rates, and overall costs. Learn more at www.wisdo.com.

Why Talkspace?

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.