Service Coordinator - Manufacturing/Engineering

The Service Coordinator - Manufacturing & Engineering role at Hyper Solutions supports the Service Delivery Manager in managing day-to-day service operations, ensuring efficient coordination across service partners, internal teams, and customers. This role focuses on scheduling, administrative execution, and system accuracy to enable timely, cost-effective, and high-quality service delivery.

Serving as a key operational support function, this position works closely with Service, Supply Chain, Sales, and Finance to track job progress, maintain documentation, and assist with procurement and logistics that keep service operations running smoothly. Core

Responsibilities

Support scheduling and coordination of service partners and internal resources for field service. Communicate job details, timelines, and required documentation to service partners and internal stakeholders. Monitor job status and update systems to reflect progress and completion. Prepare and process service orders and purchase orders under the guidance of the Service Delivery Manager. Maintain accurate records of service events, parts usage, and service partner communications.

Assist with invoice reconciliation and documentation to support accurate billing. Track parts availability and coordinate with Supply Chain to ensure timely delivery for service jobs. Additional

Responsibilities

Support service inventory management by monitoring stock levels and reporting replenishment needs. Enter and maintain service-related data in NetSuite and Shepherd CMMS, ensuring accuracy in time, materials, and job documentation. Act as a liaison between service providers and internal teams, providing routine updates and responding to service-related inquiries. Department: Service. ATS provider: Paylocity.