Senior Technical Account Manager

Company Overview

Archera empowers organizations of all sizes to optimize their cloud costs through unique, short-term, insured Commitments. Hundreds of customers rely on Archera's innovative FinTech solutions to increase their cloud ROI while accelerating revenue objectives and service agility.

Archera's unique cloud rate products enable teams to maximize savings, hedge against usage changes and evolving cloud service provider offerings, and reinvest capital into top-line revenue initiatives. Archera works closely with AWS, Microsoft Azure, and Google Cloud, and a broad network of software and services partners to help each customer execute upon a bespoke, financially-prudent cloud growth and success strategy.

Position Overview

Archera is looking for a Senior Technical Account Manager to serve as a trusted cloud optimization advisor to our enterprise and mid-market customers. You'll own the post-sales technical relationship, helping customers maximize the value of their insured cloud commitments through proactive FinOps guidance, optimization strategy, and executive-level partnership across AWS, Azure, and/or GCP cloud economics. As a senior member of a growing Customer Success organization, you'll set the standard for technical account management at Archera, mentoring peers and helping shape the team's playbook as we scale. This is a high-visibility role with potential for growth into management in the future. This is a fully remote role based in the United States, with East Coast candidates preferred.

Key Responsibilities

Own the post-sales technical relationship as each customer's primary advisor across AWS, Azure, and GCP environments

Develop trusted relationships with technical and business stakeholders, and understand each customer's cloud architecture, financial objectives, and operational priorities

Monitor commitment coverage and utilization, delivering proactive optimization recommendations that maximize savings and minimize commitment risk

Advise customers on multi-cloud commitment strategy and sizing, FinOps maturity, and cloud governance

Translate cloud consumption data into executive-level business insights

Lead Quarterly Business Reviews, presenting utilization trends, realized savings, and optimization opportunities to finance, engineering, and infrastructure leaders

Partner with Account Executives to identify expansion opportunities and additional insured commitments as customer environments grow

Collaborate with Product, Engineering, and Support to resolve customer challenges and channel feedback for future product roadmap decisions

Mentor and support more junior Technical Account Managers, helping establish best practices and scale the function

Qualifications

5+ years in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a similar customer-facing technical role

Experience leading or mentoring more junior peers

AWS/Azure/GCP certifications

Hands-on experience with AWS, GCP, and/or Microsoft Azure

Strong understanding of cloud infrastructure and cloud economics

Familiarity with FinOps principles and cloud cost optimization

Experience with cloud commitment programs such as Reserved Instances, Savings Plans, Committed Usage Discounts, or EDP/MACC

Experience presenting to executive stakeholders

Experience supporting enterprise customers

Ability to translate technical concepts into business outcomes

Excellent written and verbal communication skills

Bachelor's degree

Nice to Have

FinOps Certified Practitioner or equivalent experience

Benefits

Competitive salary and equity package

Comprehensive medical, dental, and vision coverage

401(k) plan

Flexible PTO policy

Remote-first culture

Opportunity to shape and scale a category-defining FinTech platform

Department: Customer Success & Support.

ATS provider: Greenhouse.