Director of Dealership Success - AI

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

As the East Coast Director of Dealership Success - AI , you will lead our Dealership Success Managers across the East Coast and help drive adoption, retention, and growth across our dealership customer base. You will be responsible for managing a high-performing team of approximately 10 team members across regional territories, coaching them to deliver measurable customer outcomes and strong business results.

This role is highly customer-facing, technically oriented, and built for someone who can lead through ambiguity, move fast, and inspire a team to do their best work. You should be deeply curious about AI, comfortable with complexity, and able to balance strategy, execution, and hands-on problem solving. This is a travel-heavy role, with approximately 50% travel across the East Coast to support customers, coach the team, and drive outcomes in the market.

The ideal candidate will be based in Chicago, New York, Washington DC, or Atlanta .

What you will be doing:

Lead, coach, and develop a team of Dealership Success Managers across East Coast regional territories

Drive retention, adoption, expansion, and overall customer success across the dealership portfolio

Set clear performance expectations and hold the team accountable to results

Partner closely with internal teams to ensure a consistent and high-quality customer experience

Build trusted relationships with dealership leaders and executive stakeholders

Use technical understanding to help customers and teams adopt Podium’s AI solutions effectively

Translate customer goals into action plans that create measurable value and business impact

Support team members in navigating complex customer situations, escalations, and renewal opportunities

Drive operational rigor across the team through planning, coaching, and execution

Travel regularly to support customers, field activity, and team development

What you should have:

10+ years of relevant experience in customer success, account management, services, consulting, or a related field

Proven experience managing teams and delivering strong business results

Strong customer-facing communication and relationship-building skills

Technical aptitude and the ability to quickly learn new products, systems, and workflows

Experience working in or around dealerships, automotive, SaaS, or other complex B2B environments

A genuine curiosity about AI and how it can improve customer outcomes

Comfort operating in ambiguity and solving problems without a perfect playbook

Strong leadership presence, grit, and a bias toward action

Ability to balance strategic thinking with hands-on execution

Demonstrated ability to influence, coach, and drive accountability across a team

Benefits

Open and transparent culture

Life insurance, long and short-term disability coverage

Paid maternity and paternity leave

Fertility Benefits

Generous vacation time, plus three 4-day summer holiday weekends

Excellent medical, dental, and vision benefits

401k Plan

Bi-annual swag drops with cool Podium gear and apparel

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

Company website: https://podium.com.

Department: Customer Success.

ATS provider: Greenhouse.