Intake Coordinator

Intake Coordinator Location: This is a remote position

Compensation

: $24- $26/hour; paid bi-weekly Employment Type: W2, Full-Time, Non-Exempt Schedule: Monday-Friday; 8:00 AM-4:00 PM or 9:00 AM-5:00 PM We are looking for a motivated and organized Intake Coordinator to be the first point of contact for new patients and facilitate their journey into our care. Job Summary The Intake Coordinator offers trauma-informed advocacy for individuals requesting care at LynLake.

This position prioritizes the intentional alignment of providers with individual client needs, oversees the Centralized Scheduling Pilot’s administrative logistics, and maintains comprehensive ownership over the end-to-end intake journey for all service lines at LynLake. By coordinating directly with clinicians and new clients, this position ensures a streamlined path to services from the first point of contact.

Furthermore, the Intake Coordinator collaborates with the clinical team and LynLake leadership to facilitate the achievement of daily operations and long-term organizational objectives. Intake Coordinator

Responsibilities

Serve as the primary point of contact for prospective clients, providing a timely, compassionate, and professional intake experience from initial inquiry through successful onboarding. Answer incoming phone calls during designated business hours (8:00 AM–4:00 PM or 9:00 AM–5:00 PM), maintain a minimum 90% incoming call answer rate, and ensure all phone, email, web, and internal referral inquiries receive a response by the following business day.

Manage the full intake and referral process by assessing client needs, coordinating appointments, organizing and monitoring live waitlists and internal referrals, facilitating appropriate provider matching based on specialty, clinical needs, and availability, coordinating therapy and psychiatric services when integrated care is indicated, and supporting clients through complex intake scenarios to ensure a successful therapeutic match.

Partner closely with providers, Clinical Leadership, Operations, and the Business Development Representative to support provider caseload growth, communicate referral

Requirements

, facilitate seamless transitions of care, coordinate onboarding for new clients, and provide updates on provider availability, specialties, and clinical appropriateness. Maintain accurate, timely, and organized documentation within Salesforce and other organizational systems, including referral tracking, provider caseload availability, specialty and educational background, intake workflows, waitlists, and operational metrics.

Maintain current onboarding materials, referral protocols, resource libraries, procedural guides, and other organizational documentation to ensure information remains accurate and accessible. Provide onboarding and ongoing education to LynLake staff and providers regarding intake policies, procedures, referral workflows, and organizational expectations. Serve as a resource for clinicians while maintaining professional boundaries and ensuring consistent adherence to established organizational protocols.

Support operational excellence by monitoring intake workflows, identifying opportunities to improve efficiency and the client experience, collaborating across departments to ensure frictionless onboarding, and maintaining compliance with organizational policies and procedures. Perform other duties and special projects as assigned.

Compensation

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Benefits

Compensation

: $24- $26 per hour; paid bi-weekly 401(k) retirement plan with employer match up to 4% Comprehensive medical, dental, and vision insurance for employees and eligible dependents HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses Employer-paid life insurance and AD&D coverage Employee Assistance Program (EAP) with confidential mental health and life support resources Generous paid time off and additional paid holidays ATS provider: Paylocity. Salary:

Compensation

: $24- $26/hour; paid bi-weekly Employment Type: W2, Full-Time, Non-Exempt Schedule: Monda.