WFH.teamOpen appSalary not listed
Salary details are shown when available from the source listing. Sign in before applying so the role can be reviewed against your resume, salary goals, seniority, timezone, and location eligibility.
Decision details from the source listing
Must be authorized to work in the Philippines
fixed
Includes weekend work; 5 days in a 7-day schedule with Saturday and Sunday availability required; shifts assigned based on business needs; operates 24/7
These fields are normalized from the employer's text. Confirm details on the employer site before applying.
What this posting tells you
Customer Experience Specialist role at Clipboard, fully remote for candidates in the Philippines and other APAC regions. The role supports 400,000+ healthcare professionals via chat, voice, and email, resolving operational issues in a fast-paced environment. Requires professional English, strong customer service skills, problem solving, and stability under pressure. Fixed schedule with weekend availability needed in a 24/7 operation. No salary information provided.
Backend, Customer success, Finance and investments, Healthcare admin, Operations, Software, Customer support
Philippines
APAC
entry to mid-level · full_time
- Compensation is not listed
Backend hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketCustomer Experience Specialist at Clipboard
ABOUT CLIPBOARD
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
OVERVIEW
đź“Ť Fully Remote - Philippines & Other APAC Regions
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.
What you’ll do
- Deliver fast, accurate, and empathetic support across chat, voice, and email
- Resolve shift, payment, onboarding, and platform-related issues in real time
- Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
- Troubleshoot issues independently, applying sound judgment before escalating
- Personalize communication while maintaining a confident, professional, and helpful tone
- Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
- Guide new professionals through onboarding and help them quickly build confidence using the platform
- Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
WHO WE’RE LOOKING FOR
- Fluent, professional-level English communication skills, both written and verbal
- Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
- Comfortable learning new tools, systems, and workflows quickly
- Thrives in fast-paced, high-ownership environments where priorities can shift quickly
- Proactive problem-solver who takes initiative without waiting for direction
- Strong attention to detail and ability to stay composed under pressure
- Collaborative teammate who communicates clearly and contributes positively to team performance
- Comfortable working across chat, voice, and email channels
HIRING PROCESS
- Application Review + Skills Assessment
- Case Study
- First Round Interview (Role Play and Case Discussion)
- Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.
Working remotely at Clipboard
Clipboard is hiring for 27 active remote roles, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
Remote hiring signal is inferred from active confirmed-remote job listings.