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Remote candidate

Ray Grace

Technical Team Lead | MSP, Help Desk Escalation, Network Support, Windows Server, Active Directory

Moosic, Pennsylvania, United States Lead
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Target rolesInformation Technology It, Technical Team Lead
TimezoneAmerica/New_York
Work eligibilityUnited States, Global
Profile updatedSep 24, 2026
Profile summary

What this candidate is looking for

Technical Team Lead | MSP, Help Desk Escalation, Network Support, Windows Server, Active Directory

Target roles
Information Technology ItTechnical Team LeadIT Support Team LeadSystems AdministratorSenior Network AdministratorTechnical Support AnalystHelp Desk Escalation SpecialistIT Operations
Skills
Desktop supportSoftware system analysisPowerShellHelp desk escalationTeam coaching and mentoringSLA and KPI managementIncident managementWindows ServerActive DirectoryGroup PolicyMicrosoft 365ExchangeHyper-VSonicWall firewallsCisco networkingUniFi wirelessVPN supportNetwork monitoringRMM/PSA platformsConnectWise ManageConnectWise AutomateScreenConnectBackup and recoveryEndpoint managementTechnical documentationTicket lifecycle managementCustomer and client escalationsGroup Policy (GPO)Exchange AdministrationBackup and Disaster RecoverySonicWallUniFi wireless networksIPsec/SSL VPNsVLAN segmentationPowerShell scriptingFatPipe SD-WAN/MPLSShoreTel VoIPIBM AS/400Tier 3 escalationsIT service management
Remote preferences
LocationMoosic, Pennsylvania, United States
SeniorityLead
Salary target$85k+
Employment typefull_time