WFH.teamOpen app
Back to talent
Remote candidate

Amalina Zamri

Application Support Lead with 13+ years of experience driving high-performance SaaS application support and leading complex incident management

Kuala Lumpur, Malaysia Lead
Contact candidate
Target rolesCustomer Support, Technical Support Lead
TimezoneAsia/Kuala_Lumpur
Work eligibilityUS work authorization
Profile updatedJun 8, 2026
Profile summary

What this candidate is looking for

Application Support Lead with 13+ years of experience driving high-performance SaaS application support and leading complex incident management

Target roles
Customer SupportTechnical Support LeadApplication Support LeadIncident Manager
Skills
jiracustomer_supportmicrosoft_excelmicrosoft_wordmicrosoft_officecustomer_service_engineerproduct_expertTroubleshootingTechnical Support in SaaS environmentsIncident Management & Escalation Handling (S1/S2)Customer-focused communicationKPI & SLA Performance Management (99% compliance achieved)Workflow Optimization & Support Process ImprovementTicketing Systems (enterprise toolsJIRA concepts)Modern Support Tools (MS Teamsmonitoring platforms)Problem Solving & Critical ThinkingRapid learning and adaptability to new toolsCross-functional collaboration with engineering teamsBmc Helix ITSM
Remote preferences
LocationKuala Lumpur, Malaysia
SeniorityLead
Salary target$80k-$100k
Employment typefull_time