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Remote candidate

Cristina Afonso

Customer Success Leader

Barcelona, Spain Lead
Contact candidate
Target rolesCustomer Support, Head of Customer Success
TimezoneEurope/Lisbon
Work eligibilityWorldwide, European Union
Profile updatedOct 7, 2026
Profile summary

What this candidate is looking for

Customer Success Leader

Target roles
Customer SupportHead of Customer SuccessGlobal Head of Customer SuccessCustomer Success ManagerCustomer Success Advisor
Skills
zoomwritingtrelloCustomer lifecycle managementCustomer Success StrategySaaS Growth & Retention (NRR/GRR)Renewals & ExpansionEnterprise Stakeholder ManagementHealth Scoring & ForecastingUpsell & Cross-sell StrategyCS Operations & Playbook DesignCross-functional LeadershipChange ManagementTeam Building & MentorshipVoice of Customer (VoC)customer_success_managerCustomer success team hiringleadershipand coachingPerformance managementEnterprise relationship managementExecutive stakeholder engagementQBRsSuccess planningCustomer onboardingProduct adoptionCustomer health scoringNet revenue retentionCustomer retentionExpansion revenueUpsellingCross-sellingChurn preventionEscalation handlingCustomer advocacyCustomer feedbackKPI trackingOperating cadencesSales and Product partnershipGainsight
Remote preferences
LocationBarcelona, Spain
SeniorityLead
Salary target$125k-$156k
Employment typecontract, full_time