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Remote candidate

Kylie Peiris

Associate IT Support professional with hands-on experience in application support, technical troubleshooting, and Microsoft 365 account setup

Nugegoda, Sri Lanka Mid level
Contact candidate
Target rolesIT Support, Application Support
TimezoneAsia/Colombo
Work eligibilitySri Lanka, Global
Profile updatedJun 14, 2026
Profile summary

What this candidate is looking for

Associate IT Support professional with hands-on experience in application support, technical troubleshooting, and Microsoft 365 account setup

Target roles
IT SupportApplication SupportTechnical SupportCustomer SupportContent WorkDigital PlatformsCustomer Service RepresentativeTechnical Support SpecialistIT Support Associate
Skills
Microsoft 365Ticketing SystemsHelpdesk SystemsBitrix24Live Chat SupportSystem DiagnosticsTechnical TroubleshootingApplication SupportData EntryNetwork SupportCustomer Inquiry HandlingUser supportMicrosoft 365 account setup supportTicketing systems (Bitrix24)Data entry (ExcelGoogle SheetsIMS)User account management in cloud platformsIT asset managementWritten English communicationOnline researchTask managementAttention to detailIndependent and remote work disciplineBasic understanding of online communities (Redditforums)Adaptability to new digital toolsMicrosoft Office (WordExcelPowerPoint)Ticketing / Helpdesk Systems (Bitrix24)Live Chat Support PlatformsBasic System Diagnostics & TroubleshootingUser Account Setup & SupportCustomer Service & SupportLive Chat & Call HandlingStrong Communication Skills (English)Time Management & MultitaskingProblem-SolvingTeam Collaboration
Remote preferences
LocationNugegoda, Sri Lanka
SeniorityMid level
Salary targetNot shared
Employment typepart_time, remote, full-time