Profile summaryWhat this candidate is looking for
IT Support Analyst and Queue Manager with expertise in FlexPLM, L2/L3 support, and global support operations
Target rolesIT Support AnalystQueue ManagerSupport EngineerIT ConsultantOperations Support LeadTechnical Support EngineerTechnical Support Lead
SkillsGlobal Queue ManagementSLA ComplianceIncident TrackingL2 Technical SupportPTC FlexPLMPTC System MonitorMicrosoft Dynamics CRMServiceNowJIRACherwellFreshserviceXACTEboardBloombergTradewebMarketAxessMarquee TraderSecurID TokensQA Manual TestingRPA ImplementationUser Access ProvisioningTeam TrainingRobotic Process Automation (RPA)Code DeploymentTest Script AuthoringPTC FlexPLM v9.1 to v11.0Robotic Process AutomationIT SupportQueue ManagementFlexPLM (v9.1 to v11.0)L2/L3 SupportGlobal Support OperationsTicket Lifecycle ProtocolsStakeholder Management
Remote preferencesLocationBangalore, India
SenioritySenior
Salary target$60k-$70k
Employment typeFull-time