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Remote candidate

Amritha Unnikrishnan

Incident Manager | L1.5 Production Support | Major Incident Coordination

Thrissur, India Mid level
Contact candidate
Target rolesIncident Manager, Production Support Engineer
TimezoneAsia/Calcutta
Work eligibilityIndia
Profile updatedJul 9, 2026
Profile summary

What this candidate is looking for

Incident Manager | L1.5 Production Support | Major Incident Coordination

Target roles
Incident ManagerProduction Support EngineerService Introduction LeadCustomer Support Engineer
Skills
Incident ManagementL1.5 TroubleshootingAlert MonitoringSLA ComplianceMajor Incident Bridge FacilitationMulti-Team Escalation ManagementStakeholder CommunicationProactive Problem ManagementITSM Ticket ValidationIncident Trend ReportingShift WorkGlobal HandoversOn-Call SupportServiceNowJIRABMC RemedyPowerShellSQLMySQLCore JavaMicrosoft OfficeITIL V4
Remote preferences
LocationThrissur, India
SeniorityMid level
Salary target$80k-$110k
Employment typeFull-time