Profile summaryWhat this candidate is looking for
Product Support Specialist III — Solutions Team at UKG
Target rolesProduct Support SpecialistTechnical Support SpecialistCustomer Support Specialist
SkillsTechnical SupportHelpdesk & Service Desk SupportHardware & Software TroubleshootingmacOS & iOSWindowsMobile DevicesAccount Provisioning & Access IssuesEscalation JudgmentTicketing WorkflowsCase ManagementSLA & Service StandardsRoot Cause AnalysisIncident DocumentationKnowledge Base AuthoringAsset & Inventory TrackingSOP ComplianceCustomer ServiceDe-escalationPlain-Language Technical TranslationUser TrainingNew Hire Onboarding & MentoringWritten DocumentationSalesforceJiraServiceNowConfluenceSharePointMicrosoft 365Microsoft TeamsSQL QueriesRemote Desktop ToolsAI-Assisted ResearchData Security StandardsAccess & Permissions HandlingPolicy AdherenceSecure Handling of Sensitive HR & Payroll Data
Remote preferencesLocationAtlanta, United States
SeniorityMid level
Salary target$80k+
Employment typeremote, full-time