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Remote candidate

Steve Baker

Customer experience and support leader with extensive experience building high-performing teams and operations across SaaS, Shopify/eCommerce, and enterprise environments

Houston, United States Open seniority
Contact candidate
Target rolesSupport Manager, Customer Success Specialist
TimezoneAmerica/Chicago
Work eligibilityUnited States, Canada
Profile updatedAug 27, 2026
Profile summary

What this candidate is looking for

Customer experience and support leader with extensive experience building high-performing teams and operations across SaaS, Shopify/eCommerce, and enterprise environments

Target roles
Support ManagerCustomer Success SpecialistManagerCustomer ExperienceRegional Manager - Systems Engineering
Skills
CX StrategyMulti-Channel SupportSLA DesignQA for Product & SupportKnowledge Base & Self-ServiceManagementEscalation ManagementTeam Building & CoachingRemote Team ManagementKPI ManagementCapacity PlanningProcess DesignCross-functional CollaborationFlow DesignAI-assisted Triage & DeflectionLLM/RAG-supported Knowledge FlowsTooling Selection & ImplementationShopifyShopify PlusNetsuiteIntercomZendeskKapa.aiGithubCursorPerplexityClaudeChatGPTGrokKimiAgile MethodologyCSSJavaScriptLiquidLLM / RAG
Remote preferences
LocationHouston, United States
SeniorityOpen seniority
Salary target$100k+
Employment typeremote, hybrid
Steve Baker - Remote Candidate | WFH.team