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Remote candidate

Sarah Hill

Customer Service Manager with clinical background

Norfolk, USA Open seniority
Contact candidate
Target rolesCustomer Service Manager, Escalations & Quality Manager
TimezoneAmerica/New_York
Work eligibilityUSA
Profile updatedSep 9, 2026
Profile summary

What this candidate is looking for

Customer Service Manager with clinical background

Target roles
Customer Service ManagerEscalations & Quality ManagerContact Center ManagerAccount ManagerVeterinary Assistant
Skills
Customer service leadershipEscalation managementVendor relationship managementTeam coaching and mentoringFirst-touch resolution (FTR)Quality assurance (QA)Cross-departmental collaborationStandard operating procedures (SOPs)Performance metrics trackingWorkflow optimizationCustomer experienceStrategic process improvementsOperational quality maintenanceCustomer interaction coachingEmail inquiry resolutionPatient carePre- and post-surgical patient careHospital safetyEquipment sterilizationClient communication
Remote preferences
LocationNorfolk, USA
SeniorityOpen seniority
Salary target$70k+
Employment typeremote, full-time