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Remote candidate

Laura Ostler-Robarge

Customer support professional with 10+ years of frontline and leadership experience in SaaS, real estate technology, and consumer platforms.

New Bedford, MA, United States Senior
Contact candidate
Target rolesCustomer Support Specialist, Customer Support Manager
TimezoneAmerica/New_York
Work eligibilityUnited States
Profile updatedSep 19, 2026
Profile summary

What this candidate is looking for

Customer support professional with 10+ years of frontline and leadership experience in SaaS, real estate technology, and consumer platforms.

Target roles
Customer Support SpecialistCustomer Support ManagerCustomer Care SupervisorTechnical Support SpecialistCustomer Care Team LeadCustomer Support Advisor
Skills
Customer Support & ExperienceSaaS and B2B Customer SupportTechnical Support and TroubleshootingTicket Queue and Escalation ManagementCustomer Onboarding and EducationComplaint Resolution and De-escalationCustomer Retention and Relationship ManagementSLA and Response-Time ManagementTechnical and Product SupportRoot-Cause AnalysisBug Reproduction and DocumentationJira Escalations and Engineering CollaborationSSOLoginCRM and API Integration SupportUser Provisioning and Account AdministrationIncident Investigation and ResolutionProduct Testing and FeedbackLeadership and OperationsSupport Team LeadershipRemote and International Team ManagementChange managementCoachingMentoringHigh-Volume Support OperationsPerformance SupportData Imports Migrations and SynchronizationPhoneEmailChatVideoSlack Supportaccount access troubleshootingQuality Assurance and Ticket AuditsWorkflow and Process ImprovementSupport Routing and Staffing ModelsCross-Functional CollaborationKPI Tracking and Support ReportingKnowledge and TrainingKnowledge Base Management
Remote preferences
LocationNew Bedford, MA, United States
SenioritySenior
Salary target$80k-$150k
Employment typeremote