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Remote candidate

Jessica Waggoner

Customer Service Operations Manager | Client Success Leader | Customer Experience Professional

Massillon, United States Senior
Contact candidate
Target rolesCustomer Service Operations Manager, Customer Success Manager
TimezoneAmerica/New_York
Work eligibilityUnited States
Profile updatedSep 23, 2026
Profile summary

What this candidate is looking for

Customer Service Operations Manager | Client Success Leader | Customer Experience Professional

Target roles
Customer Service Operations ManagerCustomer Success ManagerCustomer Support SupervisorCustomer Service SupervisorCustomer Experience ManagerClient Success LeaderCustomer Support Specialist
Skills
Customer service leadershipCustomer success managementCustomer retentionCustomer experienceClient relationship managementTeam leadershipEmployee coaching and developmentPerformance managementWorkforce managementEscalation managementConflict resolutionQuality assuranceProcess improvementHiring and onboardingTraining and developmentHIPAA complianceKPI managementReporting and analyticsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointBusiness operationsSAPCall monitoringInventory managementPayroll adjustmentsCustomer issue resolution
Remote preferences
LocationMassillon, United States
SenioritySenior
Salary target$70k+
Employment typefull_time