Profile summaryWhat this candidate is looking for
Operations Supervisor & Customer Support Team Lead
Target rolesCustomer Support Team LeadCustomer Support SpecialistTechnical Support SpecialistOvernight Operations SupervisorSecurity Operations SupervisorOperations ManagerStore General ManagerDistrict Operations DirectorCustomer Service RepresentativeOperations Support SpecialistSecurity Operations SpecialistCustomer Support & Access Specialist
SkillsTeam leadershipCoaching and performance feedbackTeam developmentCustomer supportCustomer operationsTechnical supportClient serviceOvernight operationsHigh-volume workflowsPhoneemailand digital communicationIssue investigationTroubleshootingEscalation managementDe-escalationQuality assuranceSystem and dashboard monitoringOperational documentationRecordkeepingZendeskMicrosoft ExcelMicrosoft 365Remote operationsCross-functional coordinationCompliance and data integritySOPs and process adherenceCustomer serviceStaffing and labor planningRecruiting and onboardingTraining and leadership developmentInventory and supply workflowsP&L accountabilityVendor relationship managementSalesforce CRMSharePointTeamsZoomShopify POSEnterprise ERP logistics databases
Remote preferencesLocationBossier City, Louisiana, United States
SeniorityLead
Salary target$55k+
Employment typeFull-time, part_time, contract
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