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Remote candidate

Keneia Da Silva

Customer Experience | Contact Center Operations | Team Leadership

Las Vegas, NV, United States Senior
Contact candidate
Target rolesCustomer Support Specialist, Senior Customer Support Agent
TimezoneAmerica/Los_Angeles
Work eligibilityAvailable on request
Profile updatedOct 19, 2026
Profile summary

What this candidate is looking for

Customer Experience | Contact Center Operations | Team Leadership

Target roles
Customer Support SpecialistSenior Customer Support AgentCustomer Service SupervisorContact Center SupervisorCustomer Experience SpecialistMember Support Specialist
Skills
Omnichannel customer supportPhone supportChat supportEmail supportTicket triage and case documentationDe-escalation and escalation handlingCustomer service recoveryAgent coaching and trainingTeam performance and KPI monitoringKnowledge base and SOP developmentZendeskGorgiasSalesforceRingCentralCXoneShopifyAmazon Seller CentralChatGPTClaudeGorgias AIAI-assisted response optimizationAPI and integration maintenanceWorkflow optimizationWorkforce planningCustomer feedback analysis
Remote preferences
LocationLas Vegas, NV, United States
SenioritySenior
Salary target$50k-$55k
Employment typeRemote