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Remote candidate

Olaiya Adebayo

Technical Support Specialist | Telecommunications, IT Infrastructure & Enterprise SaaS Support

Porto, Portugal Mid level
Contact candidate
Target rolesTechnical Support Specialist, IT Support Specialist
TimezoneEurope/London
Work eligibilityPortugal, Europe
Profile updatedOct 26, 2026
Profile summary

What this candidate is looking for

Technical Support Specialist | Telecommunications, IT Infrastructure & Enterprise SaaS Support

Target roles
Technical Support SpecialistIT Support SpecialistNetwork Support EngineerTelecommunications Support SpecialistIT Infrastructure Manager
Skills
Tier-2 and escalation technical supportRoot cause analysisIssue reproductionTelephony: IVRACDDTMF routingOSI model troubleshooting (Layers 1–7)Network troubleshooting: WANLANMPLSSDWANDHCPDNSNAT/PATVLANsTCP/IAPI and webhook testingPostmanREST API troubleshootingSaaS platform and integration troubleshootingZendeskJiraITIL conceptsSalesforceHubSpotSLA management and monitoringCustomer communication and escalation managementKnowledge base documentationTechnical reportingCross-functional collaborationWindowsmacOSAndroidiOS troubleshootingBrowser developer tools and network request inspectionVendor and ISP coordinationIncident management
Remote preferences
LocationPorto, Portugal
SeniorityMid level
Salary target$42k-$84k
Employment typeRemote