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Remote candidate

Sugumaran Sasitharan

Senior Customer Experience | Contact Centre Operations | Customer Success & Technical Support Specialist

Putrajaya, Malaysia Lead
Contact candidate
Target rolesCustomer Experience Specialist, Customer Success Specialist
TimezoneAsia/Kuala_Lumpur
Work eligibilityGlobal, Worldwide
Profile updatedNov 1, 2026
Profile summary

What this candidate is looking for

Senior Customer Experience | Contact Centre Operations | Customer Success & Technical Support Specialist

Target roles
Customer Experience SpecialistCustomer Success SpecialistCustomer Support SpecialistTechnical Support SpecialistContact Centre OperationsCall Centre Team LeaderCorporate Communications ExecutiveProject Support & Finance ManagerAI ReviewerAI Data Annotator
Skills
Customer experienceCustomer successCustomer relationship managementCustomer satisfaction (CSAT)Customer retentionService recoveryExecutive complaint resolutionIncident investigationRoot cause analysisEscalation managementContact centre operationsCall centre leadershipVoice and email supportLive chat supportFirst-level customer supportTechnical support coordinationSLA monitoringKPI reportingCRM systemsTicket and case managementKnowledge base and SOP developmentWorkforce planningCoachingQuality monitoringCustomer communicationsProcess improvementCross-functional coordinationStakeholder managementExecutive reportingProject supportBusiness administrationBudgetingCash flowCredit controlCollectionsProcurementTax administrationRegulatory complianceFinance and bookkeepingHR and logistics operations
Remote preferences
LocationPutrajaya, Malaysia
SeniorityLead
Salary targetNot shared
Employment typeFull-time, Contract, Freelance