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What this posting tells you
Remote Customer Happiness Intern role supporting authors and publishing professionals, reviewing projects, creating customer funnels, maintaining FAQs, and sharing product feedback. Requires full-time availability of at least 35 hours per week for 6 months and native-level English. Customer support experience is welcomed but not required. Salary is listed as £14,000–£26,000, with pay period unspecified.
Design and creative, Product, Customer support, Writing and content
United Kingdom, Argentina, Poland, United States, Colombia, Canada, Spain, Viet Nam, Thailand, Netherlands, Portugal, Philippines, France
Timezone overlap is not stated.
Intern · Full-time · Internship
- Required timezone overlap is not stated
- Compensation is not listed
Design and creative hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketCustomer Happiness Intern - Remote at Reedsy
ABOUT REEDSY
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.
We’ve grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!
JOB DESCRIPTION
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 8. Your role will involve:
- Offering support to Reedsy users;
- Reviewing projects submitted on the platform;
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
- Maintaining and update our FAQ based on user feedback and questions;
- Suggesting product features based on user feedback; and
- Contributing to maintaining a high NPS (currently at 86!).
Requirements
- Analytical mind;
- You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks;
- Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling;
- Native-level English speaker;
- Availability to work full-time (at least 35 hours per week ) for 6 months;
- Customer support experience is welcomed, but not a necessity.
Bonus Points
- Previous experience working/interest in a marketplace and/or in a creative industry;
- A good dose of ambition, as well as a great sense of humour;
- Fluent in French, Spanish, or German.
Benefits
- Work from home;
- Paid paternal and maternal leave;
- Annual team retreat
Salary range
£14k – £26k
Working remotely at Reedsy
Reedsy is an online marketplace connecting authors with publishing professionals like editors, designers, and marketers, offering tools and educational resources to support the book creation process.
- Headquarters
- United Kingdom
- Team size
- 11-50
- Founded
- 2014
Remote hiring signal is inferred from active confirmed-remote job listings.
Review current openings on Reedsy's official careers page before applying.