WFH.teamOpen app$25k-$45k
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5+ years stated
fixed
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What this posting tells you
Remote Customer Happiness Manager role supporting authors and publishing professionals, reviewing marketplace projects, building customer funnels, maintaining FAQs, and relaying product feedback. Requires 5+ years of customer support experience and availability to work every other weekend. Salary range is $25,000–$45,000.
Customer success, Design and creative, Product, Customer support, Writing and content
Global, United Kingdom, United States, Colombia, Canada, Spain, Singapore, Netherlands, Portugal, Philippines, France
Timezone overlap is not stated.
Manager · full_time
- Required timezone overlap is not stated
Customer success hiring on WFH.team
This role's listed pay is below the median among 200 comparable roles shown here. Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketCustomer Happiness Manager - Remote Anywhere at Reedsy
ABOUT REEDSY
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.
We’ve grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!
JOB DESCRIPTION
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 8. Your role will involve:
- Offering support to Reedsy users;
- Reviewing projects submitted on the platform;
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
- Maintaining and update our FAQ based on user feedback and questions;
- Suggesting product features based on user feedback; and
- Contributing to maintaining a high NPS (currently at 86!).
Requirements
- 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)
- Experience automating support processes
- Great understanding of on-boarding and conversion rate optimization (CRO) techniques
- Entrepreneurial minded
- Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
- Native-level English speaker
- Availability to work every other weekend.
Bonus Points
- Previous experience working for a marketplace and/or in a creative industry
- Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
- A good dose of ambition, a willingness to learn, and a great sense of humor
Benefits
- Work from home;
- Paid paternal and maternal leave;
- Annual team retreat
Salary range
$25k – $45k
Working remotely at Reedsy
Reedsy is an online marketplace connecting authors with publishing professionals like editors, designers, and marketers, offering tools and educational resources to support the book creation process.
- Headquarters
- United Kingdom
- Team size
- 11-50
- Founded
- 2014
Remote hiring signal is inferred from active confirmed-remote job listings.
Review current openings on Reedsy's official careers page before applying.