Associate Account Manager

This is an exciting time to join Remote and make a personal difference in the global employment space as an Associate Account Manager, joining our Sales team.

As an Associate Account Manager, you will manage a Book of Business of Tier 2 customers to drive retention and revenue expansion; roughly 250 accounts per rep. This role requires a scaled out reach focus to ensure all customers within your BoB have been contacted, leveraging playbooks and sequences to drive engagement; email, calls, education, meetings, and in certain cases, Business Reviews to understand further expansion opportunities. You will work closely in a pod with dedicated CSMs to reduce churn risk, increase product adoption, and identify cross‑sell and up‑sell opportunities across Remote’s portfolio (EOR, Global Payroll, PEO, Contractor Management, Equity, HRIS, and add‑ons). You are accountable for upsell, cross sell and renewals of Tier 2 accounts, with a high level of transactional account management, as well as managing larger, more complex multi product opportunities. Success is measured by Account Growth and Retention.

What you bring

Ability in driving net new expansion bookings within customer accounts as well as upselling / cross selling opportunities within accounts

Aptitude and eagerness to form deep relationships across customer organisations, including key decision makers and champions to be able to drive successful client outcomes, grow accounts and drive revenue outcomes

Maintain consistent communication with key customer contacts and advocates on their needs as well as eliciting feedback on our products and services on how we can improve and support them further

Able to create, execute and adapt proactive client strategies to achieve goals

An ability to develop pipeline, forecast outcomes and provide accurate reporting data

Good knowledge of sales processes

Ability to learn complex solutions and eager to constantly develop new skills and competencies

Understanding of Remote’s services and its position in the industry

1+ year of Account Management experience preferable, or related SaaS sales experience

Excellent verbal and written communication skills, with business fluency in English

It's not required to have experience working remotely, but considered a plus

Desirable characteristics

Highly self-motivated with ambitions to be in a closing and customer facing role

Self-directed and able to work independently and as an active member of the team

Resilience and perseverance with a positive attitude

Able to perform under pressure and proficient in multitasking, prioritisation and time management

Strong business acumen

High level of integrity and work ethic

Key responsibilities

Meet and exceed sales quota based on role level and manage the entire sales cycle

Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle

Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions

Own the customer relationship and complete the cycle from sale to business completion

Remain in frequent contact with the customers and build strategic and partnership based customer relationships

Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs

Able to execute on customer retention initiatives and participates in key strategic events to nurture customer relationships

Work with other cross-functional teams to ensure customer success

Practicals

You'll report to

Manager, Sales (based on region)

Team

EMEA, AMER Sales

Location

: Anywhere in the World

Start date

: As soon as possible

Application process

Interview with recruiter

(async) Small exercise

Interview with future manager

Discovery mock call

Bar Raiser interview

Prior employment verification check(s)

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay locally competitive rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hire globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The interviewer will share further details with the candidate on the more restricted pay range for the role in line with their specific location. The individual pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, internal parity, and market demands. The base salary range may be subject to change.

The annual salary range for this full-time position is $128,750 to $144,850.