Scheduling Coordinator (Home Care Operations)

Scheduling Coordinator (Remote)

Full-Time | Monday–Friday | Remote

If you love solving puzzles, thrive in a fast-paced environment, and can juggle multiple priorities without missing the details, you might be exactly who we're looking for.

Tandem Care is seeking a Scheduling Coordinator to help keep our Targeted Care and On Demand services running smoothly. Every day is different. One minute you're coordinating a same-day care request, the next you're helping cover a caregiver call-out, answering caregiver questions, or making sure clients receive the care they've been promised.

This isn't a role where you'll spend the day following a script. It's operations at its core—problem-solving, communicating, prioritizing, and making things happen for clients, caregivers, and teammates.

What you'll do

Coordinate and adjust caregiver schedules throughout the day

Process same-day schedule changes and new care requests

Respond to caregiver and client phone calls, texts, and Teams messages

Manage caregiver call-outs and secure replacement coverage

Monitor caregiver arrivals and visit check-ins

Support Targeted Care and On Demand operations throughout the afternoon and evening

Serve as backup for the Scheduling Manager during PTO and days off

Update payroll time records based on verified visit information

Maintain accurate documentation in our CRM

Collaborate closely with Care Coordinators and the Operations team to ensure seamless service

We're Looking For Someone Who

Loves staying busy and solving problems in real time

Can prioritize multiple urgent tasks without becoming overwhelmed

Communicates confidently with both caregivers and clients

Is highly organized and detail-oriented

Takes ownership from start to finish—you don't leave loose ends

Works well independently while staying connected with a collaborative team

Learns technology quickly and enjoys working across multiple systems

What You'll Bring

At least 2 years of experience in home care scheduling, healthcare operations, staffing, dispatch, or a similar fast-paced operations environment

Experience coordinating schedules and handling time-sensitive issues

Strong customer service and phone communication skills

Comfort working with multiple software platforms simultaneously

Previous remote work experience is a plus

Experience with CRM and scheduling software is preferred

Why You'll Love This Role

No two days are the same. You'll play a key role in ensuring clients receive the care they need while supporting caregivers throughout their day. You'll work alongside an experienced operations team that values collaboration, ownership, responsiveness, and finding solutions.

If you're someone who enjoys organized chaos, loves helping people, and gets satisfaction from keeping everything moving behind the scenes, we'd love to meet you.

Department: Operations.

ATS provider: Greenhouse.