WFH.teamOpen app$62k-$104k
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What this posting tells you
Short-term, part-time contractor project (15–25 hours per week) evaluating and improving AI responses on federal student loan topics. Work includes reviewing borrower questions, creating rubrics, checking generated answers, and providing asynchronous feedback. At least one year of direct experience advising federal student loan borrowers is preferred; US residency and familiarity with current federal student loan regulations and practices are stated.
Finance and investments, Operations, Product
United States
Timezone overlap is not stated.
Not specified · Contractor
- Required timezone overlap is not stated
Finance and investments hiring on WFH.team
This role's listed pay is below the median among 200 comparable roles shown here. Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketStudent Loan Specialist at micro1
Role Title: Student Loan Specialist
Role Type: Contractor
Location: United States (Remote)
Time Commitment: 15-25 hours/week, short-term project
micro1 is looking for Student Loan Specialists to help evaluate and improve AI systems on federal student loan topics. You’ll use your borrower counseling experience to check that questions sound like ones real borrowers would ask and that answers are correct and useful. Accuracy comes first. No AI experience required; your domain knowledge is what matters.
Scope of Work
Review sample federal student loan questions, identifying and flagging those that do not reflect real-world borrower inquiries.
Draft and refine rubrics that outline what constitutes accurate and comprehensive answers to repayment, forgiveness, and relief program topics, such as income-driven repayment (IDR) plans and Public Service Loan Forgiveness (PSLF).
Expand rubric coverage to include loan servicing challenges, deferment, forbearance, and default management scenarios.
Evaluate AI-generated answers using your rubrics, thoroughly checking for inaccuracies, missing details, or outdated guidance.
Provide concise, constructive written feedback to the project team asynchronously, supporting ongoing improvements to answer quality.
Spot and communicate instances of incorrect guidance, ambiguous borrower communication, or problematic servicing advice.
Collaborate with other experts as needed to ensure rubrics and feedback reflect current federal student loan practices.
Preferred qualifications
At least one year of direct experience advising borrowers on federal student loans in contexts such as nonprofit counseling, college/university financial aid offices, loan servicing, or default management.
Demonstrated expertise with federal loan repayment strategies, income-driven repayment (IDR) plans, forgiveness programs (such as PSLF), deferment, forbearance, and default resolution.
Practical knowledge of loan servicing operations, servicer-related challenges, and strategies for communicating with borrowers effectively.
Strong written and verbal communication skills, including the ability to convey technical guidance clearly and efficiently.
Experience reviewing or developing guidance documents, rubrics, or training materials in the student loan field.
Comfort participating in a remote, asynchronous project and providing actionable, detailed input via digital platforms.
US residency and familiarity with current federal student loan regulations and practices.
Working remotely at micro1
micro1 builds human-expertise data and evaluation infrastructure for AI models and agents. It recruits core-team employees and domain experts for AI training projects.
- Headquarters
- San Francisco Bay Area, California, United States
- Founded
- 2022
Expert opportunities are remote and can be flexible. International applicants are considered, subject to country exclusions and each project's requirements. Core-team work arrangements vary by opening; check the individual posting.
Apply through the official posting. Expert applicants complete an AI interview and skills certification, followed by project selection and onboarding. Certification does not guarantee a project or immediate work.