School of Product Management - Accelerator Mentor

About us

Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

Position Overview

Accelerator mentor are industry professionals who provide world-class technical support to our learners in their Nanodegree journey. All our session leads are handpicked through a rigorous selection process so that we can truly be #studentfirst.

As a mentor, you will be meeting virtually on a weekly basis with your students for 1:1 sessions, activities and deep dive sessions.

Required skills/qualifications

• Fluency in English both written and spoken
• 4+ years of working experience related to the below skillsets.
• Technical competence: Product Analysis & Growth Loops, Growth strategy and experimentation, product strategy, A/B testing, funnel and cohort analysis, customer acquisition and retention, LTV and churn optimization, monetization strategy and pricing, user and buyer persona development, UX optimization and journey mapping, channel strategy, and data-driven decision-making.
• Graduate from a Udacity Nanodegree Program is a added plus
• Experience teaching technical concepts and public speaking
• Experience organizing technical talks, or webinars
• Positive character, trusted by the students, creating emotional ties in the group
• Existing tech network and experience in technical conversations & discussions
• Flexibility at their current job to take this challenge part-time as an external contractor

Responsibilities

• Provide technical support for students daily over an online community forum
• Answer questions around course content over the forum and facilitate content for students who get stuck in learning
• Participate in organizing community activities in coordination with the forum’s admin to ensure a fun and engaging learning environment and to help in improving students’ progress (such as online webinars, technical quizzes, technical challenges..etc)
• Share interesting extracurricular information over its dedicated categories, such as content-related news articles and useful resources to enrich the personal and professional aspects of the community
• Attend regular online meetings/ office hours with Udacity representatives through zoom, the online forum, or other medians if needed.
• Be responsive over close groups and discussions with Udacity representatives
• Encourage engagement through discussions, webinars, and technical activities.
• Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed.

Why should you apply?

• Earn additional income working from the comfort of your own home
• Contribute to a vibrant, international student community
• Stay updated with the latest in cutting-edge technologies
• #LI-DNI

Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation.

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